All purchases must either be received at our returns centre, or postmarked, within 30 days of receipt to be eligible for a full refund. Returned merchandise must be in its original unworn, unwashed condition and all packaging must be intact and included. Please note that the date of receipt refers to the date, which your order was delivered by UPS, according to the tracking information provided, or if delivered by Canada Post, based on standard shipping timelines. We cannot accept returns or exchanges after 30 days from the date of receipt. All returned merchandised must be sent back in its original forms including labels and packaging. All returns a subject to a 20% restocking fee. Shipping fees on return will be at the sole responsibility of the purchaser unless specified otherwise by KRV COLLECTIVE or one of its representatives. Be sure to send via a trackable shipping service and to insure your package. Your return can be shipped to us to our return address.